Good morning. The software that runs your dispatch, your invoicing, and half your day just posted its first full year as a public company. The headline number is a billion dollars. The number that actually matters to you is buried a few lines down — and it’s the one on your renewal.
Top story — The trades’ biggest software company crossed $1B, and it grows partly off you
ServiceTitan (NASDAQ: TTAN) reported $961.0 million in revenue for fiscal 2026, up 24% year over year, in its results for the year ended January 31, 2026. Co-founder Ara Mahdessian said he was “deeply proud to surpass a $1B annualized revenue run rate.” The company processed $82.1 billion in gross transaction volume through the platform and exited the year with about 10,800 active customers. Here’s the line that matters to your P&L: net dollar retention was above 110%. In plain terms, the average existing customer spends more than 10% more each year — the same book of contractors, paying up. A public company has to keep that going; it guided fiscal 2027 revenue to $1.11–$1.12 billion — and by its very next quarter had raised that to $1.13–$1.14 billion, on Q1 FY2027 revenue of $268.8 million, still up 25%, with operating margin expanding to 15.2%. A chunk of that growth is planned to come off accounts it already has. That’s you.
Quick hits
The scale is real — and so is the lock-in. GTV through the platform hit $82.1B in FY2026 (+20%), on ~10,800 customers up from ~9,500 a year earlier, with gross dollar retention above 95%. Very few shops leave — which is exactly why price has room to climb.
The next act is AI, and it’s a paid upsell. Management said it’s building “the Agentic Operating System for the trades” and is doubling the capacity of its “Max” AI product this quarter. Translation: new features you’ll be pitched to add on top of what you already pay.
Sticker price, from the outside. ServiceTitan publishes no public pricing; independent 2026 pricing roundups peg it at roughly $245–$400 per tech per month plus $5,000–$50,000 implementation and a 12-month minimum, with users reporting 5–15% step-ups at renewal. Treat those as reported ranges, not a quote — the only real number is the one in your contract.
The Tip — Do the per-tech math before your renewal, not after
Once a year, work out your true cost: subscription + usage + any payments/GTV take, divided by your number of techs, then that total as a percentage of revenue. Most owners have never run it and are shocked. Then get one competing quote — Jobber, Housecall Pro, and FieldPulse all publish their pricing openly and will give you a live number in a day. You may not switch; established software is genuinely hard to leave (that >95% retention isn’t an accident). But a real alternative on paper is the only leverage you have when you sit down to renew with a vendor whose growth plan literally counts on you paying more next year.
Tool watch — [Not sponsored]
The cheapest benchmarking move you’ve got: start a free trial with Jobber or Housecall Pro — both list their tiers publicly, unlike ServiceTitan — and price out your own shop’s setup. Even if you stay put, you’ll walk into your renewal knowing what the rest of the market charges. No one paid for this mention; it’s just the fastest way to stop negotiating blind.
That’s the callout. See you next time.
The Callout — the business brief for the trades. We label every commercial placement: [Sponsor], [Affiliate], or [Not sponsored]. Today’s Tool watch is our own honest read — no one paid for it. 231J Ramparts Road, Te Anau 9600, New Zealand · Unsubscribe anytime.
Sources: ServiceTitan — FY2026 results, SEC Form 8-K EX-99.1, filed 12 Mar 2026 · ServiceTitan Investor Relations — FY2026 release · Procured — ServiceTitan pricing 2026 · ServiceTitan — Q1 FY2027 results, reported 4 Jun 2026 · ServiceTitan Investor Relations — news releases